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Request an RMA

This form must be used to request Return Material Authorization (RMA). In order to expedite this process, please provide the requested information below. A technical support representative will review your information and will be in contact with you shortly. View RMA Procedures.

Step One: Contact Information
Organization:
Name:
Phone:
E‑Mail:
Step Two: Responsible Engineer Contact Information
Same as Above
Different than Above (please provide the requested information)
Name:
Phone:
E‑Mail:
Step Three: Product Information
GET Part Number:
Serial Number:
Operating System:
Driver Version:
Comments:
Step Four: Return Shipping Information
Organization:
Att / Building:
Address:
Address 2:
City:
State:
Zip:
GET ships UPS ground. If another delivery method is preferred please indicate below:
 


RMA Procedures

  • Once we receive your RMA request, we will issue an RMA number and advise you of your RMA number through e‑mail.
  • Please package your products securely, as GET is not responsible for lost or damaged items.
  • Once you have the RMA number, you can return the merchandise, with freight pre‑paid, to us at the following address. Shipments will NOT be accepted without an RMA number.

GET Engineering Corp.
RMA Department
9350 Bond Ave.
El Cajon, CA 92021

  • Make sure you mark the RMA number on the box.
  • The defective merchandise will be either repaired or replaced. If your product is not under warranty, GET will contact you before beginning the work to receive a PO.
  • We will return the repaired merchandise by UPS Ground or equivalent service.
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