Customer Service

For assistance with technical support, returns, repairs, upgrades or for questions please contact customer service.

Hours: 8:00 am to 5:00 pm (PST) Monday-Friday
Phone: (619) 443-8295, ask for Customer Service
Fax: (619) 443-8613, ATT: Customer Service
E-mail: Technical Support

Technical Support

If you have technical questions or need assistance in identifying or solving a problem, GET Engineering can assist you with your problems and provide you with the technical information you require. Please have your model and serial number available when contacting technical support.

Return Instructions

Please contact Customer Service at GET Engineering to obtain a Return Material Authorization (RMA) number prior to shipping back for service. Have your serial number available and the reason for the return request. When shipping the product back to GET provide the RMA number on the packaging slip or on the outside of the box. Please package your products securely, as GET is not responsible for lost or damaged items.

Upgrades

All of our product firmware upgrades can be found on our website: www.getntds.com/support/firmware.asp . Driver upgrades can also be found on our website at www.getntds.com/support/driver.asp For additional upgrade information please contact customer service.

General Questions

For general questions about GET products and services you may visit www.getntds.com/contact/info.asp or contact our customer service department.