Request an RMA

This form must be used to request Return Material Authorization (RMA). In order to expedite this process, please provide the requested information below. A technical support representative will review your information and will be in contact with you shortly. View RMA Procedures.

Step One: Contact Information

Organization:
Name:
Phone:
E-Mail:

Step Two: Responsible Engineer Contact Information

Same as Above
  Different than Above (please provide the requested information)
Name:
Phone:
E-Mail:

Step Three: Product Information

GET Part Number:
Serial Number:
Operating System:
Driver Version:
Comments:

Step Four: Return Shipping Information

Organization:
Att / Building:
Address:
Address 2:
City:
State:
Zip:

GET ships UPS ground. If another delivery method is preferred please indicate below:

* Note: Conformal Coating Disclaimer: Please be advised that conforming coating may need to be removed from the area of the failed components.


RMA Procedures

  • - Once we receive your RMA request, we will issue an RMA number and advise you of your RMA number through e-mail.
  • - Please package your products securely, as GET is not responsible for lost or damaged items.
  • - Once you have the RMA number, you can return the merchandise, with freight pre-paid, to us at the following address. Shipments will NOT be accepted without an RMA number
GET Engineering Corp.
RMA Department
9350 Bond Ave.
El Cajon, CA 92021
  • - Make sure you mark the RMA number on the box
  • - The defective merchandise will be either repaired or replaced. If your product is not under warranty, GET will contact you before beginning the work to receive a PO.
  • - We will return the repaired merchandise by UPS Ground or equivalent service.



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